I den osannolika händelsen att de levererade varorna är bristfälliga, skadade eller inte är vad du beställde kommer 77 Diamonds erbjuda att ersätta eller reparera varorna, eller, om du föredrar, betala tillbaka det fulla beloppet mot returnering av de defekta varorna.
Enligt Consumer Rights Act 2015 har kunder under en kort tid rätt att skicka tillbaka varor som inte håller tillräckligt hög kvalitet, inte är anpassade efter ändamålet eller som inte stämmer med beskrivningen för att få alla pengarna tillbaka. Denna rätt gäller i 30 dagar från att kunden tar emot varan. Garantin gäller utöver den lagstadgade reklamationsrätten, som förblir opåverkad. Om du vill utnyttja denna garanti, var vänlig kontakta oss.
Om defekta varor returneras, oberoende av den rättsliga grunden för returneringen, måste varorna skickas tillbaka i sin helhet.
Om varorna befinner sig i ytterligare paketering inuti den yttre förpackningen vid leverans, t.ex. speciellt skyddande paketering, presentinslagning, ringlåda eller smyckeslåda, anses denna paketering vara en del av de levererade varorna och måste returneras till oss ihop med varorna som skickas tillbaka.
In order to enforce the warranty, the goods must be returned in full, meaning with any special, additional packaging (except the original shipping box) and the certificate that may have been sent with the goods. In addition, proof of purchase must be presented by the buyer. Should the certificate not be sent alongside the goods, we may charge £335 plus VAT for a replacement certificate. Monetary amounts in other currencies will be rounded to the nearest unit of 5. You have the right to provide evidence that we have not incurred any damage or damage for the replacement certificate that is considerably lower than the aforementioned lump sum.
I händelse av en otillräcklig leverans kan vi begära att du betalar för kostnader som tillkommer för speciell eller extra paketering och andra tilläggsmaterial. Kostnaden för att returnera varorna till oss och försäkra dem under transporten måste bäras av dig. Kostnaden kan variera beroende på landet som varorna skickas ifrån och deras värde.
Av säkerhetsskäl rekommenderar vi att du inte skriver 77 Diamonds på paketet som ska returneras eftersom termen "Diamonds" kan öka risken för att paketet blir stulet eller öppnas under transporten. För att returnera en felaktig vara, var vänlig kontakta 77 Diamonds kundtjänstrepresentant, som kommer att ge dig ytterligare instruktioner. Om du har några frågor om att returnera felaktiga varor, vänligen mejla oss på <a>[email protected]</a>.
Av säkerhetsskäl rekommenderar vi att du inte skriver 77 Diamonds på paketet som ska returneras eftersom termen "Diamonds" kan öka risken för att paketet blir stulet eller öppnas under transporten. För att returnera en felaktig vara, var vänlig kontakta 77 Diamonds kundtjänstrepresentant, som kommer att ge dig ytterligare instruktioner. Om du har några frågor om att returnera felaktiga varor, vänligen mejla oss på [email protected].
If the inspections of goods outside the premises of 77 Diamonds, e.g. with security service providers such as Malca-Amit or Brinks, are to be organised, you will be required to pay a deposit in advance that covers shipping and insurance costs. The amount of the deposit corresponds to the amount of the shipping and insurance costs.
Så fort som en inspektion av varorna på den överenskomna platsen är möjlig kommer du att meddelas. Efter detta har du tre arbetsdagar på dig att inspektera varorna. Om du inte inspekterar varorna inom 3 arbetsdagar har 77 Diamonds rätt att returnera varorna och behålla den betalda depositionsavgiften.
Du måste meddela 77 Diamonds om du vill fortsätta med köpet inom två arbetsdagar efter att varan inspekterats. Om du inte kontaktar oss inom två arbetsdagar förbehåller 77 Diamonds rätten att returnera varan och behålla den betalda depositionen. Om ett köpeavtal ingås för den inspekterade varan kommer depositionen att räknas till inköpspriset och resterande belopp skall betalas.
Undantag från garantin
77 Diamonds goods have a lifetime guarantee against manufacturing and processing defects. This warranty does not apply to goods that are exposed to wear and tear, misuse or damage to property, regardless of the causes. The item(s) must not be damaged by improper handling or improper external impacts (e.g. knocks, dents, or pressure) and must not be changed, manipulated, repaired or serviced by a service provider other than 77 Diamonds. Wear and tear caused by the intended use of the piece of jewellery does not constitute manufacturing defects and is not covered by the warranty. If the purchased jewellery has been tampered with or changed in any way by you, another jeweller or any other third party, the lifetime guarantee becomes void.
Items that are properly cared for should be reassessed once every 3 years, to check the structure is still secure and are absent of any excessive signs of wear and tear. This reassessment is at the customer’s discretion. However, failure to have your item properly inspected may void your lifetime warranty if we subsequently consider that your items have been allowed to become damaged or have been subject to excessive wear and tear.
All returns for which a warranty claim is asserted are subject to verification and authentication process by the 77 Diamonds team. The item(s) must be classified as defective as a result of a manufacturing defect by our production department. If claims from this guarantee are asserted, the decision about the further procedure (exchange, repair or similar) depends on the individual case and will be discussed with you, but will remain at our sole discretion.
Ring Resizes
All sizes and measurements of the rings and pieces of jewellery are approximate. However, we try to ensure that the sizes and measurements are correct. If you do not know your ring size, please select ‘Don’t know’ as your ring size during the ordering process, and we will manufacture the ring in a standard ring size (between 51 and 53 mm).
As soon as you receive the ring and are able to determine the correct size, you may return it to us for a free resizing, provided you send it within the 30-day period following the item’s reception, and that your item qualifies for a free resizing service. This does not apply to bespoke rings and full-set eternity rings.
Complimentary ring resizes can be provided with the exception of certain designs specified from 5.18 onwards. Some rings can be resized, others have to be produced anew from scratch.
Ring resizes can usually be completed in 5 to 7 working days, excluding delivery time. To prioritise a resizing service, customers will need to settle a fee. To learn, please refer to our service fees.
Above a certain size, an additional fee will be charged to remake the relevant item. This fee can cover the additional metal or accent diamonds needed, or any additional cost to complete the ring. A customer will be charged for:
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Engagement rings such as plain solitaires, plain band halos or plain wedding rings that are resized above 4 sizes (up or down).
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Engagement rings featuring accent stones (diamond band, vintage, trilogy, diamond band halos) that are resized above 3 sizes (up or down).
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Half-set eternity rings that are resized above 2 sizes (up or down).
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Full-set eternity rings cannot be resized and will need to be replaced. If the replacement ring features additional diamonds as a result of the size change, the customer will be required to settle the extra cost.
The terms for resizing outside the aforementioned 30 days depend on the item(s) selected and are as follows:
Förlovningsringar :- For plain band or non-diamond or non-gemstone set rings, as well as non-engraved rings, a resizing of two sizes smaller or larger than the original size is possible for a fee of around £100 inc. VAT. If the resizing exceeds two sizes from the original size ordered, the ring may require to be made from scratch, for which corresponding costs will apply. The price will be confirmed after consulting our customer care team.
- Engraved rings can be resized two sizes smaller or larger for an additional fee. To learn more, please refer to our service fees.
- Diamond-set or gemstone-set engagement rings (including custom-made rings) must be assessed in order to ensure whether they can be resized, or whether they need to be remade, for which costs will apply. This will be confirmed after consulting with our customer care team.
- Alliansringar:
- Full eternity rings - Due to the nature of the setting, these rings cannot be resized and must be replaced within 30 days of purchase. Otherwise, changes cannot be made. Please contact our sales team to discuss alternative options for your ring.
- Half eternity rings - Due to the type of setting, all rings must first be examined to see whether a resizing is possible or whether a ring has to be created anew. The price will be confirmed after the assessment. Please contact our customer care team for further details.
- Vigselringar:
Simple wedding rings can be resized for a fee that is payable after an assessment (except for rings with a special surface and engraving). Diamond-set or gemstone-set wedding rings must be inspected prior to resizing to ensure that the nature of the setting allows a resizing. Outside of the aforementioned 30 days free resizing service, a wedding ring resize will be charged. For further details, please contact our customer care team.
- Cocktail Rings and Collection Pieces:
Due to the nature of the individual designs, please contact our sales team to find out if a resizing is possible.
- Bespoke Rings:
Any resize for bespoke rings are at our discretion. Due to the unique nature of a bespoke ring, a resize may not always be possible, or may involve a fee if the resize proves to be complex. Upon receiving your request, we will check whether a resizing is possible and discuss it with you. This also applies if the ring has to be made from scratch if it cannot be resized as desired. You will be informed about any additional costs in advance. It will then be clarified whether the size change should be carried out. Please note, our bespoke rings can be resized but are non-returnable. For further information, please contact our bespoke team.
- Professional Assessment & Revaluation
Customers can ask for an in-person professional assessment or revaluation of their jewellery at one of the 77 Diamonds showrooms, for an additional fee. In the event that a repair is required, this charge will be added to the professional assessment or revaluation cost if this repair isn’t covered by your lifetime warranty claim. This can be issued and requested after two months of purchase. A Professional Assessment & Revaluation can take up to 40 minutes at the showroom. Customers are also able to send their item for this service if they are unable to access a showroom. Please contact customer care for further information, or refer to our service fees.
All goods remain the property of 77 Diamonds until they have been fully paid for. If you receive ordered goods that you have not yet paid for, and 77 Diamonds asks you to return these goods, you must do so immediately. 77 Diamonds will bear the shipping costs, but may charge you interest at the statutory rate if you delay returning those items. The interest will accrue daily from the day on which you received the goods until the day on which the goods were paid for or returned to us.
In addition to the purchase price, we may also demand compensation for damages and/or expenses if goods whose collection was agreed upon with you, and that have been made available at one of our showrooms, remain with 77 Diamonds for longer than 90 days after you have been contacted. 77 Diamonds is only responsible for intent and gross negligence during this time.
- Jewellery Care
Following any purchase at 77 Diamonds, customers can request an ultrasonic cleaning service free of charge, provided the item is brought into a 77 Diamonds showroom. A Professional Clean & Polish service is also available for an additional fee. For further information, please refer to our service fees.