Valentine's Express Delivery
up to 71% better value | 30 day return policy
+44 20 3540 1477(UK)  

Customer Services Testimonials

We love what we do at 77Diamonds and we decided to film a small selection of previous customers.
Why not have a listen to their wonderful stories.
Testimonials from Feefo (an independent review site)
5 stars5 stars5 stars5 stars5 stars
5 / 5
Erstklassiger Service- super Qualität - einfach perfekt! 30-Sep-2016
5 stars5 stars5 stars5 stars5 stars
5 / 5
Service rating : Very clear and easy to use website.
Product : Stunning ring
30-Sep-2016
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5 / 5
Handled my order very professionally. Replied to my e-mails promptly. Did what they said they would do. 29-Sep-2016
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5 / 5
Service rating : The selection advice before buying was very friendly and helpful. Not pushy. I was told that the ring would take 3 to 4 weeks to arrive, but it was ready in 10 days.
Product : The rose gold is great, just the right shade and the diamond looks bigger than it is.
28-Sep-2016
5 stars5 stars5 stars5 stars5 stars
5 / 5
Service rating : I contacted 77 Diamonds concerning a ring I really wanted, the only thing was that the lead-in time was 28 days. I rang them to see if it was possible to complete it and deliver it in 20 days, it turned out that this wasn't a problem and the ring was delivered te day before the proposal.

The customer service was brilliant and the ring was even better, it looked so good I almost kept it for myself.

I would definitely recommend to anybody.
Product : The ring is of upper class and extremely appealing to the eye. Considering I changed my mind on the design of the ring two days before purchasing, I definitely made the right decision and we are both very pleased with the quality 77 have produced.
26-Sep-2016
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5 / 5
Service rating : 77 Diamonds was recommended by a friend who had been completely satisfied with her experience. The company manages to offer Internet pricing with the ability to visit the showroom and obtain the same advice and support you would get from a good jeweller.
We were made to feel welcome and unhurried on the day of our appointment and felt we received excellent advice on our important purchase. Having chosen our diamond and setting we received a prompt phone call to assure us that the ring could be made and delivered to our home ahead of schedule as we had requested. We are delighted with the finished appearance of the ring and would definitely recommend the company. Sharon and Mark.
Product : We chose a 1 carat diamond with an excellent cut which catches the eye and sparkles very much as we hoped. The Zeta ring has 6 claws on a twist which is simple but very effective at enhancing the diamond.
23-Sep-2016
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5 / 5
Service rating : Excellent service, would certainly use again
Product : Beautiful, I will certainly use 77 diamonds again
23-Sep-2016
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5 / 5
Service rating : 77D were very quick to respond to questions and my request for a slightly earlier delivery.
Thank you 77D
Product : My fiancé is delighted with the ring. She is quite petite and the ring looks very elegant on her.
21-Sep-2016
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5 / 5
I was very impressed with every aspect of my purchase. The sales team were very helpful, as the delivery timescale for item I had selected did not fit with my plans, they seemed to really care about helping me out. The delivery went without a hitch. The presentation box was beautiful, even more special than when I bought my wife's engagement ring some years ago. Most importantly the ring is beautiful and my wife was very happy. 21-Sep-2016
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5 / 5
Brilliant. Great service, very friendly and professional. Amazing value for money compared to the high street. 19-Sep-2016
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5 / 5
Service rating : Jó ár, hibátlan ügyfélszilgálat, gyönyötü drágaság.

Good price, flawless customer service, beautiful precious.
Product : Mestermunka, köszönet érte.
Masterwork, thank you.
19-Sep-2016
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5 / 5
Perfect ! 16-Sep-2016
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4 / 5
Service rating : Item delivered on time in excellent packaging
Product : The diamond is as expected but I feel the Spiga chain is vastly overpriced. I would have preferred to have bought the pendant independently and purchased the chain elsewhere.
15-Sep-2016
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5 / 5
5star service with excwllent product and great communication 15-Sep-2016
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5 / 5
Service rating : Very pleased with the transition from online order to email/phone support. I ordered following reveiw of online feedback and glad I took the decision to go with 77D. I explained the 3 week turnaround was tight and they were able to turn the order around in 2. Very helpful on ring sizing etc.
Product : Looks amazing and similar to digital render on the website.
12-Sep-2016
4 stars4 stars4 stars4 stars
4 / 5
Service rating : Gutes Preis Leistungsverhältnis. Pay Pale Zahlung war nicht möglichauszuführen. Mit einer Überweisung ging es dann. Lieferzeit war schnell. Diamant und Ring klasse. E-Mail zu Bestellstatus sind in Englisch. Alles in allem GUT
Product : Produkt seht gut. In der Preisstellung gab es einzelne nicht nachvollziehbare Preissprünge (Gleiche Größe des Brillianten führt teils zu unterschiedlichen Preisen des Rings) warum kann ich mir nicht erklären.
12-Sep-2016
5 stars5 stars5 stars5 stars5 stars
5 / 5
Service rating : Very helpful staff when I phoned to get my diamond ring organised quicker than advertised.
Product : A beautiful ring for my wife's birthday. She absolutely adores it. Fantastic value for money. I did a lot of research and these came out well with a huge choice if diamonds and assessors.
12-Sep-2016
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5 / 5
Service rating : Professional, friendly, high quality service
Product : Wonderful engagement ring and great service!!
great experience
09-Sep-2016
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5 / 5
Service rating : Fantastic service! I couldn't be happier with the service I received. Every request I made was accommodated, and the ring was absolutely beautiful when it arrived. I would definitely recommend 77Diamonds.
Product : A beautiful ring, exactly as was described via the website.
08-Sep-2016
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5 / 5
Service rating : From the order to going in to collect my order, 77 gave me excellent service and we are very happy with the result in the end.

I would recommend them for any loose diamonds and I would definitely buy from them again.
Product : Excellent item. Just what I paid for.
08-Sep-2016
4 stars4 stars4 stars4 stars
4 / 5
Alles gut gelaufen... 05-Sep-2016
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5 / 5
Service rating : My fiancé and I chose this ring together as my engagement ring. We had a deadline date and 77 diamonds made it happen for us! We were initially nervous about ordering without seeing but we needed have been! Great service all round!
Product : The band is very dainty and beautifully made! The diamonds sparkle all the time!
02-Sep-2016
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5 / 5
Service rating : I think Diamond 77 are the best all the wxy round , competition , curtesy , competence , delivery etc etc
Product : the necklace is what I expired and even more. just great
01-Sep-2016
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5 / 5
Service rating : Great website that shows you ring selection. Plus you can change the diamond to get exactly the size and price you need. I got a 1ct mq engagement ring and am very happy with the price and quality
Product : Ring was for my girlfriend who said yes so is now my fiancée. A beautiful ring that sparkles and really does get noticed. Lots of comments on how beautiful it is. Thank you 77 diamonds.
01-Sep-2016
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5 / 5
Service rating : Very impressed with the service and overall quality of the rings. This is the 3rd purchase I have made with 77Diamonds and I will be back again. Overall excellent.
Product : Exactly what we wanted very pleased indeed. Great quality.
31-Aug-2016
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5 / 5
great service and support. Excellent quality product, packaging and delivery. 30-Aug-2016
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5 / 5
Service rating : I had my doubts. Spending that much money on something you can't feel or touch was unnerving but the help and assistance provided was top notch throughout and went miles to assuage any doubts. After spending hours looking and fairly meaningless (to me at least) numbers letters and acronyms, I look the plunge and made an appointment at the lovely London showroom and after an hour with a lovely and very helpful assistant I finally built up the courage (and enough knowledge) to take the plunge. And the result is beyond perfect. Everyone gushes at how beautiful the ring is and the stone, it's crowning glory, is splendid. Thank you 77. After spending ages in various high street shops dealing with clueless assistants I can't compare you favourably enough. And compared to high street prices, you get a he'll of a lot more for your money too.
Product : Stunning. Everyone says so. Just be wary that too big a stone will unbalance the ring.
29-Aug-2016
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5 / 5
Service rating : Very pleased with the service provided. When making calls staff were helful and returned my call when requested.
Product : Very pleased with my purchase and would recommend their quality of product
29-Aug-2016
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5 / 5
Service rating : Buying such an important item as an engagement ring on line could have been a risk, after all you are basing your decision based on a photo. The reality is the ring was perfect. The service was brilliant. Being thick, I ordered the wrong size; within 2 hours of emailing over a weekend I had confirmation back of the change in size - that's impressive! As for the actual ring - simply stunning and she loved it.
Product : Fantastic and the lady loved it.
25-Aug-2016
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5 / 5
Service rating : Exceptional service, everything on time and as described. Would definitely use again and recommend to others.
Product : Looks amazing, just as the online picture showed. Extremely happy with the purchase.
24-Aug-2016
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5 / 5
Service rating : I found the service was second to none. The website was easy to use and ordering the ring and payment was very smooth.

Straight after I ordered my ring, I rung them as I required the ring in 8 working days rather than the estimated 15 working days and they spoke to the production side of things and said it could be done in my time scale and I wasn't disappointed !!
Product : Not only did it arrive exactly as promised quicker than normal as I had ordered it later than I was expecting, it was in a lovely gift box with it's certificate. The ring band itself is lovely and sleek and a nice classic design and the diamond is a perfect as I was expecting and sparkles in the sun light. I didn't know the 100% correct ring size but had measured rings and made an educated guess that the ticking 'I don't know the size' during the buying process which was L-M was the perfect size and fitted lovely !

My fiancé is over the moon with the ring and loves it so thank you 77 Diamonds !!
24-Aug-2016
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5 / 5
Excellent service. The most perfect wedding ring arrived before expected. Cannot fault a single thing from customer service to product 24-Aug-2016
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5 / 5
Service rating : Best value for beautiful quality diamonds. 77Diamonds easily and substantially beats retail prices whilst ensuring top quality stones.
Very happy with my order that arrived in little under 10 days in a beautifully complete package.
Exceeded expectations, 5 stars!
Product : Best value for beautiful quality diamonds. 77Diamonds easily and substantially beats retail prices whilst ensuring top quality stones.
Very happy with my order that arrived in little under 10 days in a beautifully complete package.
23-Aug-2016
5 stars5 stars5 stars5 stars5 stars
5 / 5
Service rating : I went to 77 Diamonds showroom for my engagement ring. The showroom itself is very lovely and welcoming, as was the reception staff. I was taken into a very private room and had a consultation with a lovely lady called Pryia. She showed and talked me through all of the diamonds and settings I was interested in, being mindful of not showing me anything over our budget!
I did not at any point feel pressured into making a purchase, Pryia was very helpful and understanding. I did in the end come away with a beautiful radiant diamond....! I would recommend 77 Diamonds to anyone, and will be going back for my wedding ring.
Product : My diamond is beautiful... So so sparkly!
22-Aug-2016
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5 / 5
Service rating : I would definitely recommend 77diamonds to friends. Service was excellent; probably the best customer service I have ever received!

I went to the showroom in London, a member of staff, Maulika was incredibly helpful, explaining the different types of diamond: clarity etc and what would work with a yellow gold ring.

I also had to change the style of ring, which 77diamonds were also more than happy to do.

Finally, I needed the ring fairly urgently, and again 77diamonds were able to provide the ring within a tight deadline.
Product : I think the ring is of very high quality. everyone who has seen it has been highly complimentary.

My girlfriend (fiance) loves it too!
22-Aug-2016
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5 / 5
Service rating : The service was above average, the team went above and beyond to make sure that we came within budget and we got our rings on time. The bespoke team communicated with me every step of the way, designed the perfect ring that was on time as promised and spectacular. The designer Sophie, was amazing and made our vision for our wedding bands come true and our rings look better than we imagined. I am looking forward to working with them again in the future for all my gold and diamond needs..or wants.
Product : We absolutely love all our rings and they are more beautiful and than we ever imagined. We get so many compliments on how stunning and different they both are. We am truly grateful to 77 Diamonds and Sophie for creating the most stunning wedding rings!
17-Aug-2016
4 stars4 stars4 stars4 stars
4 / 5
Service rating : Went onsite to get everything measured. Great service and awesome facilities.
Went in on Monday, they had time for us on Wednesday. They were so kind, showed us a bunch of wedding rings besides the engagement ring we were getting.
Product : The product itself is flawless. The measurements were good but the ring is slightly larger than expected, probably due to the shape I got. So I wear it on my right hand, I could get it fixed, and they offer a resize for free, but it is not necessary for me - I like it as it is..
17-Aug-2016
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5 / 5
Service rating : Nothing was too much trouble and we got to spend plenty of time trying on lots of different types of wedding rings without the normal pressures of buying in a high street store with people milling around and feeling like you're taking too long. We have now received our rings and they are exactly what we wanted.
Product : I love this, it goes so perfectly with my engagement ring.
15-Aug-2016
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5 / 5
Service rating : Excellent product and amazing customer service. 77 Diamonds keep in contact with you through every step of the order and can be contacted 24/7. Would order jewellery from them again without hesitation and have recommended their company to friends and family.
Product : Simply put... a beautiful engagement ring as promised.
15-Aug-2016
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5 / 5
Great customer service on site in London with Priya, excellent quality-price ratio, wide choice of stones with different grading standards, quick delivery (2 weeks after final order), several options on website (very helpful to choose from a huge database is stones). After choosing the stone, the 77D representative that was following my case called me to discuss the quality after an eye inspection. This is very important in online purchases. Strongly recommended. 15-Aug-2016
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5 / 5
Service rating : Found the staff really patient and helpful. Would recommend 77 diamonds
Product : Exactly as promised absolutely love my ring
11-Aug-2016
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5 / 5
Knowledge, friendly and all round a great customer experience 10-Aug-2016
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5 / 5
Alles bestens 10-Aug-2016
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5 / 5
Service rating : I was always apprehensive about buying something of this ilk on line but I have to say that 77 Diamonds made my decision extremely easy. They offer a great service with very knowledgeable executives and my Fiancé and I ended up with an exceptional ring that we couldn't be happier with. Many thanks to 77 Diamonds!!
Product : Beautifully stunning ring. Exactly what I had hoped for.
08-Aug-2016
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5 / 5
Service rating : I'd recommend using these over a high street jeweller any day. Amazing service & value, amazing experience & such a fabulous quality product. The lead time was quite long (5 weeks from order to delivery) but it was worth it.
Product : The finished product is stunning. The only criticism I'd give is that if you look at the diamonds in the shoulders on the picture on the website they do look a lot bigger & more defined that in the finished ring. This can't be a result of picking a bigger or smaller main diamond as the carat value in the diamonds in the shoulders is the same regardless of the size of the main diamond. Saying that though, the ring really is perfect & I couldn't be happier.
08-Aug-2016
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5 / 5
Service rating : Outstanding personal service. Much more interested in finding you the right diamond than making a quick buck.
Product : An amazing diamond that has realised a significant high street valuation. It won't be sold but nice to know the value of a forever ring
05-Aug-2016

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