1. Order And Purchase process

1.1 All orders placed on this website or through 77D will be subject to acceptance in accordance with these terms and conditions.

1.2 The 'Order Now' stage sets out the final details of your order. Following this, we will send to you an 'Acknowledgement of Purchase' email detailing the products you have purchased.

1.3 We do not provide direct access to the details of your purchase on this website. You are therefore advised to print out the 'Acknowledgement of Purchase' email for your own records. If you wish to obtain specific details of your previous purchases please Contact Us.

2. Delivery

2.1 We currently only deliver products to customers in the United Kingdom (including the outer British Isles and Northern Ireland addresses).

2.2 Delivery charges and estimated timescales are specified when you place an order. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. 77D shall be under no liability for any delay or failure to deliver the products within estimated timescales. Orders can be collected by hand, directly from us, with an appropriate proof of Identity such as passport, driving license, etc.

2.3 Risk of loss and damage of products passes to you on the date when the products are delivered.

2.4 In general the delivering agent will be Royal Mail special delivery service, but in special circumstances, the delivery agent may be a different agent, nominated by 77D.

2.5 The delivery address is provided by you when placing the order. Goods are deemed to be delivered when our delivering agent delivers them to the delivery address (you will be asked to sign a delivery note) or, in the case our delivering agent attempts without success to deliver the goods at your delivery address, when collected by you at the address indicated by our delivering agent in the ticket he will leave at the delivery address. You are required to collect the goods in 5 working days from receiving the notification by our delivering agent of goods waiting for your collection. Once the 5 working days are elapsed, goods will be deemed to have been delivered successfully and returns can only be made under the return policy conditions (See 5).

2.6 You are advised to provide in your purchase order to us a delivery address not accessible by third parties. For the avoidance of doubts, goods are deemed to be delivered when delivered at your delivery address or collected at the collection address indicated by our delivering agent, as the case may be, and not when delivered to you personally.

3. Order Acceptance / Payment

3.1 In considering your application we will verify your ID at an ID verification agency. It is important that you give us accurate information. We will check your details with fraud prevention and protection agencies*

 Please telephone us on +4420 7378 7394 if you want to have details of those credit reference and fraud prevention and protection agencies from whom we obtain and to whom we pass information about you. You have a legal right to these details.

 You have a right to receive a copy of the information we hold about you if you apply to us in writing. A fee will be payable.

 

*          CIFAS and/or HUNTER subscribers only

3.2 Once we receive your order, 77D checks your credit / debit card details and stock availability and then takes payment from the card. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

3.3 The price you pay is the price displayed on this website at the time we receive your order. Whilst we make every effort to ensure that all prices on our website are correct, errors sometimes do occur. If such an error in the price of the goods you have ordered is discovered, we will let you know of this as soon as possible. You will be given the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you we will treat the purchase as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

3.4 Payment is either made online by first choosing your order and then following the 'Place Order' and then 'Confirm Order' process, by Bank Transfer or through Google Check-out.

3.5 Title to any products you purchase on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

3.6 All prices include VAT (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated.

3.7 77D may at its sole discretion cancel your order in which case 77D shall return any monies received from you, within 14 days of receipt of such monies to your nominated account;

3.8 You agree that in any event 77D shall have no liability to you for any loss, damage, costs, expenses or other claims that you may incur.

3.9.You agree to indemnify 77D in full against all costs and outgoings incurred by us in obtaining payments from you in the event that a failed payment occurs.

4. Returns and Substitutions

4.1  We provide the option of a full refund within 14 days in the unlikely event that the goods turn out to be faulty, damaged or different from those the customer ordered. Returns of orders will be confirmed only where you have returned the item in its original condition, unworn and together with its original packaging and certificate where applicable. Non-return of the certificate will be charged at £130 for a replacement certificate and you may be charged an additional replacement cost for packaging and any other collateral material. Should the client not like their jewellery, then we are happy to remount the diamond (where one or more were selected) in a design of their choice, without charge, save for any additional metal, diamonds or labour required and a nominal £28 administration and processing charge. All returns are subject to verification and authentication by the 77D team. Purchased items with any element of personalization, engraving, bespoke items, designs by or for the client, may be considered for return and refund on a case by case basis. For Health and Safety reasons, earrings will not be considered for return. For security reasons we recommend that you do not use the name 77D anywhere on the packaging of your returned item. To arrange a return we would require you to contact your 77D Customer Services representative who will provide you with further instructions. Note: 77D will not be responsible for loss or damage of return shipments. We cannot be held liable for any loss or damage you may suffer as a result of your return or late delivery or cancellation of your order, so we advise that you retain all proof of posting documentation. If you have any questions regarding returns please send us an e-mail to returns@77diamonds.com

4.2       All Ring and Jewellery sizes and measurements are approximate but we endeavour to ensure that the sizes and measurements are accurate. Upon request, we will adjust ring sizes free of charge within 14 days of receipt of the item, save for any additional metal required and a nominal £28 administration and insurance charge. Free resizing can only be extended once per purchase. 

4.3       Goods will remain property of 77D until they have been fully paid. In case you receive goods you have not paid for and you are requested by 77D to return the same, you have to do so immediately without delays. 77D will incur the costs of delivery and may charge you interest in the amount of 2% above the Barclays rate to be calculated form the day you have received the goods.

4.4       77D merchandise has a limited 30 day warranty guaranteed against defects in manufacturing and workmanship. This warranty does not apply to items subjected to excessive wear, abuse or physical damage whether accidental or otherwise. Upon acceptance of delivery, insurance and protection of merchandise becomes the sole responsibility of the customer and 77D shall not be held liable for any loss, theft or resulting damages that may subsequently occur.

5. Intellectual Property

6.1 You acknowledge and agree that all copyright, trade marks and all other intellectual property rights in all materials and content made available as part of your use of this website shall remain at all times vested in us. You are only permitted to use this material if expressly authorised by us or our licensors (as appropriate). The content of this website (including without limitation any video, pictures, text, audio, audio-visual materials and graphics) may not be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, except for the purpose stated below.

5.2 You acknowledge and agree that the material and content contained within this website is made available to you for your own personal and non-commercial use and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

6. Liability and Indemnity

6.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.

6.2 Subject to Section 7.1 above, 77D will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind (whether express or implied statutory or otherwise) regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server from which it is made available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website 77D will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and 77D accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.

6.3 Subject to Section 7.1 above, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out at Section 5 above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.

Registered Company Number (Incorporated in England): 5142579

VAT Number: GB 835 4612 28

We recommend you print out a copy of these terms and conditions for your future reference. If you have any questions regarding this website please contact us.

7. General

We reserve the right to change these terms and conditions at any time. Any such changes will take effect from when they are posted on the website and it is your responsibility to read the terms and conditions on each occasion that you use this website or purchase through 77D. Your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

Privacy Policy

1. Confidentiality: We will respect the confidentiality of information acquired under these Terms. However, we may also from time to time give information concerning you and any service provide under these Terms to our Associates and/or any other agent in the following circumstances: A) with your consent; B) if required by law or pursuant to an enforceable court order against us; C) If we or any of our Associates are required or consider it reasonable or it is in our interests to make information available by law or regulations (for example, to comply with anti-money laundering legislation); D) if there is a duty to the public to disclose; or E) if there is a contractual obligation to give information to a correspondent, then pursuant to such contractual obligation. 77D is the sole owner of the information collected on this site. Our credit card processors Barclaycard Merchant Services will process your data only so far as is necessary to fulfil your order. This statement sets out how we use the information we collect from you via the website - your use of the website signifies your acceptance of these terms.

2. Customer Contact - In the event we have difficulties placing an order we will use your contact and/or credit card information to contact you. We reserve the right to send out service related messages where appropriate. e.g. if our service is temporarily suspended for maintenance we may issue a notice through email.

3. Usage Tracking - In order to monitor security, which products and services are popular within the site 77D tracks the traffic throughout this website. Typical data tracked are the most popular products searched for and features used. We also monitor the categories clicked into and produce statistics that include, among others, browser types used, IP (internet protocol) addresses and platform type. All this data is used only to enhance our products, prices and features as well as assist us in our marketing plans. All credit card processing is issued by Barclaycard's ePDQ system, which do not retain, share, store or use personally identifiable information for any secondary purposes other than order fulfilment.

4. Links - This website may from time to time contain links to other sites operated by third parties. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected and processed by 77D.

5. Cookies - Cookies are small pieces of information that are stored by your browser on your computer hard drive for our record-keeping purposes and help keep an accurate record of items purchased. To provide site usage information, which together with purchase information, will further help us improve and develop the products and services we offer.

6. Fraud Prevention - We reserve the right to pass on any information you provide to us via the website to aid parties involved in fraud prevention and detection. We reserve the right to change, remove or add items to our privacy policy, we will post those changes to this privacy statement and all relevant links throughout the website. If you have any comments or queries in connection with our privacy policy please e-mail customer-services@77diamonds.com or write to Customer Services at:

77 77Diamonds Ltd., 3 More London Riverside (1st Floor), London SE1 2RE, United Kingdom

Returns

For your own benefit, if returning an item, we suggest using Royal Mail Special Delivery. This will ensure there is proof of delivery and insurance on the goods whilst in transit.

Should you have any questions regarding returns please email

returns@77diamonds.com

 

77 Diamonds Ltd.