Seventy Seven Diamonds Education

Delivery & Returns


Order Delivery

When you have placed your order, the exciting part of making your jewellery begins. Once completed, we contact you to inform you that the item is ready for dispatch.

Please see below for our Frequently Asked Question.

How long does my order take?

The items displayed on our website are normally delivered within 10 - 15 working days of order. Bespoke items can take longer. Loose diamonds can be delivered within 7 working days.

Can I have my item sooner than this?

In many cases we can meet shorter urgent deadlines, please just contact us and ask about the specific item you want to order.

How is the item delivered?

All of our jewellery is delivered in discrete packaging without any external markings indicating what is contained inside. The actual jewellery is contained in a hand-made leather box.

box
Royal Mail
All items shipped within the UK are delivered via Royal Mail Special Delivery*, fully insured..
Royal Mail
Our global orders are delivered via FedEx*, again fully insured until they have been delivered to you.

* From time to time we may use other global and local shipping agents.

Can you ship to another address?

Yes we can ship to an alternative delivery address, but we will need some additional forms of identification and proof of address if the payment was made by a debit or credit card.

Can I collect my item?

Orders can be collected from our London showroom, as long as this has been agreed with the sales team (see contact us). The person collecting must be the person who paid for the goods and must be able to prove their identity.


VAT Payable And UK Tax Free


UK and EU Orders (EU Clients):

All orders purchased by customers who live inside the European Union will be subject to the UK VAT rate, which is currently 17.5%, but will go to 20% from 4 January 2011.

International Orders (Non EU Clients):

a) If you have purchased your item from our London Showroom, you are entitled to claim the VAT back within 3 months from the date of purchase. We will provide you with all the necessary paperwork at the time of purchase to claim your refund.

b) If you have ordered the item by phone or over the internet and we are exporting your order outside the EU, then you will not be charged any VAT. However, you may be subject to local import duties and taxes as the item enters your country


Returns

Order can be returned within 30 days for a full refund. For more information, see below and also our Terms and Conditions (4. Returns and Substitutions). If you have any questions about our returns procedure, please do not hesitate to contact us.

As long as goods are returned to Seventy Seven Diamonds as sold within 30 days of receipt, Seventy Seven Diamonds can replace the goods, exchange them for other items or refund your money.

To receive full instruction on how to return your order:

  1. In the UK, call 0844 561 6877
  2. From all other countries call International + 44 207 631 5304

You will receive a Return Code as well as detailed instructions for returning your order. Please note any returned orders without a Seventy Seven Diamonds Return Code and packages that are improperly packaged or uninsured will not be accepted. It is your responsibility to fully insure the item from the moment of receipt and Seventy Seven Diamonds cannot be held liable for any subsequent loss or damage whilst in your possession or during any shipment back to us.

BJA
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Seventy Seven Diamonds - 6th Floor, 23/25 Eastcastle Street, London W1W 8DF - United Kingdom.
Registered in England and Wales No 5142579, 77Diamonds Ltd at 59 Lafone Street London SE1 2LX. VAT No.: GB 835 4612 28 T +44 (0) 207 631 5304 - Resources