Delivery & Returns

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Order Delivery

When you have placed your order, the exciting part of making your jewellery begins. Once completed, we contact you to inform you that the item is ready for dispatch.

Please see below for our Frequently Asked Question.

How long does my order take?

The items displayed on our website are normally delivered within 10 - 15 working days of order. Bespoke items can take longer. Loose diamonds can be delivered within 7 working days.

Can I have my item sooner than this?

In many cases we can meet shorter urgent deadlines, please just contact us and ask about the specific item you want to order.

How is the item delivered?

All of our jewellery is delivered in discrete packaging without any external markings indicating what is contained inside. The actual jewellery is contained in a hand-made leather box.

* From time to time we may use other global and local shipping agents.

Can you ship to another address?

Yes we can ship to an alternative delivery address, but we will need some additional forms of identification and proof of address if the payment was made by a debit or credit card.

Can I collect my item?

Orders can be collected from our London showroom, as long as this has been agreed with the sales team (see contact us). The person collecting must be the person who paid for the goods and must be able to prove their identity.

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VAT Payable And UK Tax Free

UK and EU Orders (EU Clients):

All orders purchased by customers who live inside the European Union will be subject to the UK VAT rate, which is currently 17.5%, but will go to 20% from 4 January 2011.

International Orders (Non EU Clients):

a) If you have purchased your item from our London Showroom, you are entitled to claim the VAT back within 3 months from the date of purchase. We will provide you with all the necessary paperwork at the time of purchase to claim your refund.

b) If you have ordered the item by phone or over the internet and we are exporting your order outside the EU, then you will not be charged any VAT. However, you may be subject to local import duties and taxes as the item enters your country